Purchase Services

1. Differences in goods and services

The products sold by bbelegant on bbelegant website are applicable to the laws, regulations, standards, rules and practices of the location of foreign websites. Therefore, they are different from the products sold in Hong Kong in the following aspects:

Size: shoes and clothing size chart, unit conversion chart. Note: if the sales brand provides a specific size table, please follow the brand size table.

2. Customs clearance services

According to the requirements of the customs and Excise Department, When you purchase bbelegant.com products from abroad, you need to send the payer's ID card information (currently only supports the authentication of Hong Kong resident ID card information) to the Customs for customs clearance.

Bbelegant no will not ask for your bank card number, verification code, etc. if the criminal impersonates bbelegant customer service department, he / she will ask for bank account number and other information, Please contact bbelegant customer service department to call the police in time. Please pay attention.

3. Logistics distribution

The estimated delivery time is only for reference. The actual delivery is affected by force majeure factors, such as customs clearance or weather. You can track the package in "my order" to check the delivery. If you have any questions, please contact customer service.

Bbelegant's products meet the requirements of the customs import and export policy and support the whole territory distribution in the logistics / express distribution area, but the distribution time in some remote areas will be extended accordingly, Some products don't support distribution. If your order is successful and we can't ship it for you, we will inform you in time.

At present, bbelegant no products support night delivery, reservation delivery, automatic delivery and other services.

 

1.How do I know whether my order has been shipped?

To check whether your order has been shipped, you can go to Visit "My Orders" , Find the order, and check the order status.

1.1 Awaiting Shipment: This website has not yet shipped it. You may wait for the shipment or contact customer service to get more information.

1.2 Awaiting Delivery: This website has shipped the order. You may check the tracking status and wait for the delivery.

You can Track the parcel after goods is sent out.

2.Why is there no tracking info. after shipment?

After  sends out the order, it usually takes 3 days at most for the tracking information to be updated.

If tracking information on the order page is still not updated 3 days after shipment, you may contact the customer service for more information or try to track the parcel by yourself.

3.When will the platform send out the order?

After successful payment, This website will be preparing the shipment and send the goods in due time. If the shipment is not completed in the required time on the order page, bbelegant.com will close the order and return all the funds to you.

4.How do I know if my order has been shipped?

To check whether your order has been shipped, you can go to Visit "My Orders" , Find the order, and check the order status.

4.1Awaiting Shipment: This website has not yet shipped it. You may wait for the shipment or contact him/her to get more information.

4.2Awaiting Delivery: This website has shipped the order. You may check the tracking status and wait for the delivery.

5.What will happen if this website fails to ship order on time?

After successful payment, This website is required to prepare the shipment and send it in due time. If the shipment is not completed in the required time on the order page, bbelegant.com will close the order and return all the funds to you. And you will receive the refund in 3-20 business days.

 

Hello, pre-sale goods only support one order to purchase one pre-sale goods, but goods with the same commodity number can be purchased more than one or more times.

Note: in the deposit stage of pre-sale goods, the "add to shopping cart" button is changed to "pay deposit"

1.Why is there goods in the shopping cart and there is no goods when you go to settlement?

1.1 You may not have set the commodity details page or the "distribution to region" in the upper right corner of the shopping cart. If the "region set on the settlement page" is different from the "distribution to region in the shopping cart", some commodities are not available in this region, but there are still goods in other regions. It is recommended to check the "distribution to region" in the upper right corner of the page to see whether there are goods before settlement;

1.2. It may be because of rush purchase (especially the goods in short supply), but there is no rush purchase. If there are goods in other regions, please try to buy again after modifying the receiving region;  

1.3. The inventory information of the complimentary items is not displayed in the shopping cart. If the complimentary items are not available during settlement, you can go back to the shopping cart page to delete the complimentary items and continue to place orders.

2.Why does the price change when you go to settlement after adding the shopping cart?

2.1 The price may be higher or lower at the time of settlement because the preferential strength of commodities may be relatively large during promotion, resulting in the number of rush purchases exceeding the purchase limit, or the end time of promotion is up;

3.How to ask questions from the platform?

3.1 You can click "contact customer service" to communicate with  customer service.

1. Register -- Fill in the detailed information-- -agree to the agreement----submit to complete the registration

2. Find a product --- Browse by category or directly search for products

3. Put it in the cart--- After the product is placed in the shopping cart, go to the settlement or continue shopping

4. Submit orders---- Choose to submit order

5. Check order status---- You can view whether the order has been shipped, where the order has been transported, and the dispatch status

6. Evaluation after receipt---- Goods can be evaluated after receipt confirmation

After adding commodities to the shopping cart, click [my shopping cart] in the upper right corner to enter the shopping cart to query and delete commodities

1.Bbelegant price: bbelegant price is the selling price of the product, which is the basis for your final decision whether to buy the product.

2.Discount: Unless otherwise specified, discount refers to the discount ratio or discount calculated based on a certain price such as the original price or the underlined price (such as brand counter price, product tag price, manufacturer's guide price, manufacturer's suggested retail price) Amount; if you have any questions, you can contact the seller for consultation before buying.

3.Abnormal problem: product promotion information is subject to the information in the "Promotion" column on the product detail page; the specific price of the product is subject to the price on the order settlement page; if you find that the price of the event product or the promotion information is abnormal, it is recommended to buy it first Contact the customer service for consultation.

4.Underlined price: The underlined price displayed on the product is the reference price, which may be the brand counter price, the product tag price or the authentic retail price provided by the brand supplier (such as manufacturer’s guide price, suggested retail price, etc.) or the product The sales price that has been displayed on the bbelegant platform; due to regional and time differences and market fluctuations, the price of brand counters and product tag prices may be inconsistent with those displayed when you shop. The price is for your reference only.

 

Order placing steps:

1.Browse the goods you want to buy, click "add to shopping cart", and the goods   will be automatically added to the shopping cart;

2.If you need to change the item quantity, you need to enter the purchase quantity in the item quantity box;

3.Click "go to settlement" after selecting the goods;

4.Fill in the consignee information, payment method, and check the delivery list and other information.

 

Operation steps:

1.Registered account: click "registration" to fill in the relevant information required for registration.

2.Submit data for account authentication.

3.Wait for review, the review is passed, and the registration is successful.

 

Steps for filling in the receiving address:

Step 1: Log in to bbelegant.com and click my bbelegant in the upper right corner of the home page;

Step 2: Click account setting - receiving address to enter the address filling page, and then click new receiving address to enter your receiving address.

Warm tip: if you can't choose the corresponding address to submit the order, please consult your friends or family and other addresses where you can deliver the goods. Please don't choose a similar address at will, so as to avoid the wrong selection of distribution area, resulting in the subsequent failure to deliver to you. Thank you for your support and understanding

The estimated hand price (preferential estimated price) is based on the preferential information displayed on the commodity details page (including the preferential information of [actually available] received and not received) when you browse the commodity, and calculates the updated estimated preferential price in real time. Therefore, the reasons for the above may be the following:

1) There may be changes in commodity prices or preferential information when you enter the settlement process. You can return to the commodity details page for reconfirmation. The final preferential amount shall be subject to what you display on the settlement page.

2) You do not receive the corresponding coupon on the current product details page. It is recommended that you return to the product details page to receive it again.

3) You have adjusted the use of discount in shopping cart or settlement page. It is recommended that you adjust the discount information selected on shopping cart or settlement page according to the recommended strategy.

The customer can make the first evaluation and list of the purchased goods within 60 days after the completion of the order, evaluate the goods and services within 90 days, make additional evaluation within 180 days (except for some special categories), and reply to the evaluation of all goods in the mall at any time

Hello, there are time limits for the first evaluation and additional evaluation. You can make your first comment on the product within 60 days after the completion of the product order. If the content of the first evaluation meets the bbelegant reward rules, you will get the corresponding bbelegant reward. If you don't make a comment within 60 days, the system will automatically match the praise, but you can still make an additional comment on the goods 180 days after the order is completed. When publishing additional comments within 90 days after the order is completed, you can choose whether to modify the stars automatically matched by the system. If you modify it, the system will display it according to your modified content.

1. Click my order to find the order to be evaluated / published.

2. Click order status [evaluation] and operate according to the prompt

Since the list drying and evaluation reflect the user's real views on the commodity and play an important reference role for other users, and also to ensure the fairness and impartiality of bbelegant's new and old users, it is impossible to modify the list drying or evaluation. 

Refund Rules

1.Quality problems

The buyer shall issue the test report or the original certificate of quality problem confirmed by the brand party. After the after-sales confirmation is that it is a quality problem, the buyer shall return the problem goods and their accessories, instructions, shopping vouchers, packaging, anti-counterfeiting labels, etc., and the goods without problems shall not be returned; Full refund of the problem goods (including return freight). If the buyer has paid corresponding customs duties on the entry of the goods, the platform shall compensate.

2.Delivery problems (damage, wrong delivery, missing delivery, packet loss, shelf life, high temperature melting, etc.)

The buyer must provide physical picture information for after-sales confirmation within 3 working days after signing for the goods. After the after-sales confirmation, the buyer shall return the problem goods and their accessories, instructions, shopping vouchers, packaging, anti-counterfeiting labels, etc., and the goods without problems will not be returned; Full refund of problem goods (including return freight); If the buyer has paid corresponding customs duties on the entry of goods, the platform shall compensate.

3.Consumers' personal reasons (including but not limited to being forcibly returned by the customs due to exceeding the relevant restrictions of the Customs on the quantity and amount of personal overseas commodities)

The buyer shall keep the goods intact and unopened. The buyer shall return the goods and their accessories, instructions, shopping vouchers, packaging, anti-counterfeiting labels, etc. to the package sending address. After receiving the returned package and confirming that the goods are in good condition, the sending warehouse shall return the balance deducting postage in full; If the returned goods are damaged, the balance shall be returned after deducting the selling price of the corresponding goods; The return postage shall be borne by the buyer. 

In particular, no return is allowed under the following circumstances

a. The pictures and information of goods on the web page are for reference only. The color difference between the real object and the publicity pictures on the web page may be caused by the shooting light and the color difference of different monitors, which is not a quality problem and will not be returned;

b. Allergy to cosmetics and health care products is not a quality problem and will not be returned;

c. Food, beverage and health food are special commodities. Once sold, they will not be returned for non quality reasons;

d. If the customer Misreports the reason for return due to the difference between the customer's personal ability or use environment and commodity attributes, the return shall not be allowed;

e. Goods damaged due to personal reasons shall not be returned;

f. If accessories, warranty cards and other goods are missing or cannot match the main products, they will not be returned;

g. Other goods that do not support return in accordance with laws or the detailed rules and product details page of this website will not be returned.

 

 

Return process

Consumer demand

Product quality and delivery issues

a.Consumers submit corresponding vouchers

Review data and judgments

b.Full refund of defective goods (delivered within 7 working days)

Consumer demand

c.Consumer's personal reasons (non website responsibility)

Return the goods and corresponding information to the package receiving address

Return the goods and corresponding information to the package receiving address

The goods received in the warehouse are in good condition

d.Refund the balance in full minus the order postage (arrive within 7 working days)-

The goods were damaged 

Deduct the order postage and the selling price of damaged goods, and refund in full (arrive within 7-20 working days) 

1. Contact customer service

Go to your order history and select the item. Discuss the issue with the customer service and see possible solutions.

2. Apply for Refund

If you can't come to an amicable agreement after contacting the customer service, simply raise a claim by opening a dispute within 15 days following the delivery of your order or the end of the package receipt confirmation period (as listed in your order details).

3. Get Money Back in 15 Days

Most system will return your money in 15 days, however; if it's not resolved, you can contact us from the order detail page to escalate your dispute.

 

 

How to refund the buyer?

1.Unshpped orders: Buyers can apply to cancel the order on the order page. After the order isncelled, the system will automatically refund the buyer in full.

2.Shipped orders: The buyer opens dispute and applies for a partial or full refund. After the buyer and platform

reach an agreement, the system will automatically refund the buyer.

Reminder: It usually takes 7-20 days for the refund to the buyer to arrive; the money is returned based on the buyer's payment link.

1.How to refund the buyer?

1.1 Unshipped orders: Buyers can apply to cancel the order on the order page. Reach an agreement with the platform, the system will automatically refund the buyer in full.

1.2 Shipped orders: The buyer opens dispute and applies for a partial or full refund. After the  reach an agreement, the system will automatically refund the buyer.

Reminder: It usually takes 7-20 days for the refund to the buyer to arrive; the money is returned based on the buyer's payment link.

2.Money back guarantee

We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 15 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.

3.Refund process

3.1 Contact the customer service (communicate the product problems received and confirm the return or refund)

Go to order history and select the item. Discuss the problem with the customer service and look at possible solutions.

3.2 Apply for refund: You only need to file a claim within 15 days after the delivery of the order or within 15 days after the end of the package receipt confirmation period (as listed in the order details).

3.3 Get the money back within 15 days: However, customer service will return your money within 15 days; If not resolved, you can contact bbelegant from the order details page to escalate your dispute.

3.4 You can contact us by email 【contact email:cs@bbelegant.com】

4.Refund and return conditions

4.1 Buyer protection period: we guarantees the qualified member to receive the goods and / or the services ordered from the platform, which shall be calculated from the date when the qualified member completes such purchase on bbelegant.

4.2 Qualified member: you must be a registered member of bbelegant, have a valid account, and have successfully purchased and completed the purchase of goods and / or services on bbelegant.

4.3 Quality problem: the original of the inspection report issued by the demander or the quality problem certificate confirmed by the brand party. After the after-sales service confirms that it is a quality problem, the buyer will return the problem goods and their accessories, instructions, shopping vouchers, packaging, anti-counterfeiting labels, etc., and the goods without problems will not be returned or replaced; Full refund of problem goods (including return freight). If the buyer pays the corresponding customs duties when the goods enter the country, the platform shall compensate.

4.4 Delivery problems (damage, wrong delivery, missing delivery, packet loss, shelf life, high temperature melting, etc.).

4.5 The buyer must provide physical picture information for after-sales confirmation within 3 working days after signing. After after-sales confirmation, the buyer shall return the defective goods and their accessories, instructions, shopping vouchers, packaging, anti-counterfeiting labels, etc., and the goods without problems shall not be returned or replaced; Full refund of defective goods .

4.6 For personal reasons of consumers, the buyer shall keep the goods intact and unopened. The buyer shall return the goods and their accessories, instructions, shopping vouchers, packaging, anti-counterfeiting labels, etc. to the mailing address.

4.7 The commodity pictures and information on the website are for reference only. The color difference between the real object and the website publicity picture may be caused by the shooting light and the color difference of different monitors, which is not a quality problem and will not be returned;

4.8 Those allergic to cosmetics and health care products are not quality problems and will not be returned;

4.9 Food, beverage and health food are special commodities. Once sold, they will not be returned or replaced for reasons other than quality;

4.10 If the reason for return is reported incorrectly due to the difference between the customer's personal ability or use environment and the commodity attribute, the return will not be allowed;

4.11 Commodities damaged due to personal reasons shall not be returned or replaced;

4.12 Accessories, warranty cards and other goods will not be returned or replaced if they are missing or inconsistent with the main product;

(a) Peaceful Well Limited will be responsible to handle the refund

4.13 Other commodities that do not support return and exchange according to law or do not support return and exchange on the detailed rules and commodity details page of this website will not be returned and exchanged.

5. Bbelegant.com Return Policy

5.1 In most cases, items shipped from bbelegant.com, can be returned within 15 days of receiving the shipment.

5.2 Wrong return

Make sure to include the correct and complete item when returning the item. The correct item must be returned to receive a refund.To protect our employees and customers, bbelegant handles incorrect/wrong returns. If you accidentally send the wrong item to bbelegant, please contact customer service as soon as possible. bbelegant cannot guarantee that your items will be found and returned, and will not provide any compensation for wrong items sent to bbelegant.

5.3 return policy

You can view the return policy before purchasing goods by viewing the return and refund policy section of the information page.

5.4 The user agrees to accept the 《Transaction Service Agreement》

 

Buyer Protection Money Back Guarantee” or “Basic Buyer Protection” Rules, Terms & Conditions (the “Official Rules”)

1.These Terms & Conditions apply to the “Buyer Protection Money Back Guarantee” or “Basic Buyer Protection” in bbelegant(the “Buyer Protection”).

2. Eligible Member: You must be a registered member of bbelegant with a valid account and have successfully made and completed a purchase of goods and/or services on bbelegant.

3. Buyer Protection Period: the number of days (appearing/confirmed on the product listing page at the time when the Eligible Member completed the purchase from the platform on bbelegant) which the platform guarantees the Eligible Member that it would receive the goods and/or services ordered from the platform, start counting from the day the Eligible Member completes such purchase on bbelegant.

4. Rules:
a. If the Eligible Member does not receive the goods and/or services within Buyer Protection Period or receives goods and/or services that are sub-standard in its view, the Eligible Member may initiate the dispute procedures as stipulated in bbelegant under “Disputes and Reports” to report this incident (“Dispute Procedures”) to bbelegant.

b. During the Dispute Procedures, bbelegant will investigate this incident considering (but not limited to) the following factors:i. Whether goods and/or services received by the Eligible Member are damaged, defective, or are substantially different from what has been presented or described on the product listing page;ii. Whether the non-arrival of goods and/or services to the Eligible Member is due to factors beyond its control;iii. Whether the non-arrival of goods and/or services to the Eligible Member is due to error or miscommunication on the part of the Eligible Member (eg providing incorrect shipping address etc);

c. Bbelegant may ask the Eligible Member for relevant information, documentation, records and/or other evidence to support Eligible Member’s claim.

d. After the Dispute Procedures, bbelegant will make a determination (which is final and not subject to appeal). If the determination is in favor of the Eligible Member, subject to the terms of the Official Rules (including but not limited to the force majeure clause below), the Eligible Member will be eligible for a refund within 15 days after the completion of the Dispute Procedures. Such refund will be generally credited to the same means of payment used by the Eligible Member when placing the affected order on bbelegant, unless the parties have agreed on some other means and subject to the relevant technical constraints.

5. General Rules:

a.By participating in this Buyer Protection, you agree to be bound by these Official Rules.

b.Any fraud and/or abuse by you (as determined by the Promoter at its sole discretion) will result in forfeiture of your eligibility to this Buyer Protection and/or rights under these Official Rules.

c.Bbelegant is not responsible for any late, lost, delayed, incomplete, illegible, misdirected or undeliverable entries, responses, or other correspondence, whether by e-mail or otherwise.

d.The eligibility to this Buyer Protection shall be determined by bbelegant at their sole discretion based on the Promoter’s record. If there is any discrepancy between the record of transaction held by you and that held by the Promoter, the Promoter’s record shall be conclusive and binding on you.

e.Bbelegant reserves the right to amend these Official Rules without prior notice. In the event of disputes, the decision of the Promoter shall be final and binding.

f.Bbelegant reserves the right and absolute discretion to cancel or revoke anyone’s right to participate in this Buyer Protection.

6. Force Majeure: Under no circumstances shall bbelegant be held liable to the Eligible Member for this Buyer Protection or any rights under these Official Rules due to or resulting directly or indirectly from acts of nature, forces or causes beyond the reasonable control of bbelegant , including without limitation, Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, or non-performance of third parties or any suspension or disruption of transportation or business operation (including but not limited to delays or disruption of the resumption of work or operation ordered by any government agency) in the event of a national or regional spread of epidemic or pandemic.

7. Conflict of Terms and Conditions:
a. In case of any discrepancy in the content between the English and other non-English language versions of these Official Rules, the English version shall prevail.
b. In the event that any of the terms under these Official Rules conflict with rules and/or any such related information displayed elsewhere on bbelegant, the terms under these Official Rules shall prevail. The bbelegant.com Transaction Services Agreement shall prevail and complement these Rules.

8. Disclaimer: to the maximum extent permitted by law, under no circumstances shall the sponsor be liable for any direct, indirect, special, incidental, punitive, punitive or consequential damages (including loss of use, data, business or profits) arising from or related to your participation in the buyer's protection. Whether such liabilities are based on contract, warranty Arising from a claim in tort (including negligence), strict liability or otherwise, and whether the sponsor has been informed of the possibility of such loss or damage.

9. Disputes: You acknowledge and agree that the Promoter or any of its affiliates shall not be responsible, and shall have no liability to the Eligible Member or anyone else for any dispute or claim that arises out of your participation in this Buyer Protection.

10. Governing Law and Dispute Resolution: You agree that this Buyer Protection is governed, interpreted and enforced by the laws of Hong Kong, without regard to its conflict of laws principles. Any and all legal actions, claims or proceedings arising out of, or in connection with these Official Rules must be finally resolved as stipulated in the bbelegant.com Transaction Services Agreement(https://rule.bbelegant.com/rule/detail/2054.htm), i.e., by arbitration with the Hong Kong International Arbitration Centre, except as otherwise stipulated under applicable law.

 

Shipping Methods;

1.In order to reduce your troubles and improve your shopping experience, we will combine streets into "urban area". If "street" cannot be selected, please directly choose "urban area" to place an order.

 

Warm tip: If you can't choose the corresponding address to submit your order, please consult your friends or family. Don't choose a similar address at will, so as to avoid the wrong selection of distribution area, resulting in the failure to deliver to you later. Thank you for your support and understanding

 

2. Due to geographical problems, logistics in some areas cannot be delivered

 

1.logistics mode

After receiving the customer's order on bbelegant platform, we will ship the goods by air. This kind of customer has fast reception time and good shopping experience.

2. Delivery Guarantees

We offer guaranteed delivery on certain delivery speeds and select products. When guaranteed delivery is available on an order, we'll state this on the checkout page, with the associated delivery date and cost.

2.1.Guaranteed Delivery Terms and Conditions

If we provide a guaranteed delivery date on the checkout page your money may be refunded if we miss our promised delivery date.

2.2.The following requirements must be met to qualify for a delivery guarantee refund:

•Order is shipping to eligible address.

•Your credit or debit card must be successfully charged before the deadline displayed on the checkout page.

•The guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, or severe winter storm. Also, delivery scans might be inaccurate.

3.About Shipping Restrictions

3.1.Certain restrictions prevent us from shipping certain products to all geographical locations. Restrictions for specific items may require the purchaser to provide additional information in order to ship the item.

3.2.You'll be notified at checkout if we're unable to ship specific items to the address you've selected.

4.How are Shipping and Delivery Dates Calculated?

4.1.Transit time is based on your chosen shipping speed. We calculate transit time using business days. Saturday and Sunday don't usually count toward the transit time. An exception to this is when a weekend delivery option is available during checkout. We also take holidays into account when calculating the transit time.

4.2. Free Shipping

Your order will be processed and sent within 7 days and your order will arrive within 15 days. We process and ship your order in the most cost-efficient way possible so we can offer free shipping. If you notice that your items haven't shipped yet, don't worry. We may take a little longer than you expect to ship out your order, but we'll ship in time for the expected delivery date.

5.Deliveries from bbelegant

5.1. Bbelegant will provide free delivery service to customers by designated logistics companies

5.2. Under normal circumstances, we will ensure that the goods will arrive at your package within the time specified by us, except for irresistible natural factors (tsunami, earthquake, typhoon, etc.) and human factors (war, protests, etc.).

6. Distribution information

6.1.If no one is at the receiving address, we will put the package in a safe place. If a secure location is not available or delivery requires presence, we will email you. We tried delivery for three days in a row. If the third attempt fails, your package will be returned to us and we will refund.

6.2. Order tracking sometimes shows that we have delivered your package, but you have not received it. Check whether the package is provided by the receptionist or neighbor. Please be sure to contact the delivery driver for more information.

 

 

 

 

1.Your order will be processed and sent out within 7 days. If the transaction before the 7th cannot be delivered, we will handle the refund for you

2.For pre-sale and reserved commodities, the estimated delivery time displayed on the commodity details page shall prevail;

 Note: "delivery" refers to the logistics status of the order (such as picking up, transfer, delivery, signing in, etc.) that can be viewed in the logistics company's syst 

Sorry, we have no cash on delivery service for the time being. If there are problems with the goods, please submit an application for return and exchange in "my bbelegant" and professional after-sales personnel will solve them for you.

The reason why the delivery information cannot be queried by the express order number is generally due to the platform uploading the wrong express order number or the express has not entered the information temporarily. If you cannot query the logistics information of your relevant order for a long time, please contact the platform customer service or bbelegant customer service directly to help you.

Bbelegant delivery order: you can enter "my order" and click the corresponding order query to see the logistics update;

Third party express delivery order: you can enter "my order" and log in to the official website of the third party express according to the express order number in the logistics information.

Hello, you can use "I want to reminder" to urge the corresponding order. The operation path is as follows:

Log in to the homepage of bbelegant Mall on the computer side - click "customer service" at the top right - enter the homepage of the help center - select common self-service [Remind shipment]

If the above information cannot solve your problem, you can Contact customer service.

1. Out of stock:

Multiple items purchased with the same order may be sent in multiple packages and may not be delivered at the same time. It is recommended that you wait patiently for 1-2 days. If you do not receive it, please contact customer service within 3 days.

2. Wrong delivery:

If you confirm that the goods received are not the goods ordered in your order, you can directly click repair / return under "customer service" or apply for repair / return on the right side of the goods. The repair home page appears, click "apply" to replace. Please wait patiently after successful submission. Professional after-sales personnel will accept your application.

If the order logistics information shows that the goods have been signed in, but the goods have not been received, there may be the following situations:

1. Your family, friends, company front desk, community guard and other collection points help collect. It is recommended that you give priority to search;

2. The delivery personnel have signed for the wrong operation. It is recommended that you wait patiently for the delivery personnel to deliver goods for you;

The delivery information will be updated after the order is issued. If the order has not updated the logistics information for a long time when the spot goods have exceeded the delivery time, please contact the customer service for handling.

Hello, the goods delivery express is arranged by the platform. You can view the details on the order page after the order is delivered.

If you have special needs, you can contact the platform to negotiate delivery express. Thank you for your understanding.

The commodity order logistics information is updated incorrectly, please contact the customer service directly

If the goods are not delivered at the specified time, it is recommended that you check the logistics information in the order first:

 

If there is information about the delivery personnel in the order, please contact the delivery personnel by telephone to verify;

 

After placing an order, the logistics information in your order has not been updated for a long time, which may be a system problem or an exception in the order. Please contact the online customer service personnel directly for handling

Order Processing

Hello, once the order is cancelled, it cannot be restored. Please operate carefully

If the order is underpaid, please refresh the page and click the "pay" button again to pay the remaining amount

 In order to ensure the smooth completion of the transaction, the buyer can receive the goods as soon as possible and avoid transaction disputes due to delivery problems. The buyer shall provide correct and effective receiving address, contact person and contact information so that the platform can deliver the goods in time.

 

1.Delivery time

1.1. If the buyer and the platform agree on the delivery time, the platform must deliver the goods within the agreed time after the buyer pays;The order will be processed and issued within 7 days. If the transaction before the 7th cannot be delivered, it needs to be refunded immediately,

1.2. If the buyer and the platform have not agreed on the delivery time, the platform shall deliver the goods to the buyer according to the delivery management rules of bbelegant open platform after the buyer pays;

1.3. If the buyer encounters pre-sale and customized goods, the corresponding delivery time, and the buyer shall pay attention to the specific delivery time described on the commodity details page;

1.4. If the platform participates in promotional activities, the corresponding delivery time shall be subject to the delivery time publicized on the activity and commodity details page. Please pay attention to the contents publicized on the commodity details page;

1.5. National legal holidays shall be subject to the delivery time notified or announced by the platform.

1.6. If the buyer submits a refund application before the platform delivers the goods, and the platform still wants to continue to deliver the goods, the platform needs to obtain the buyer's consent first. If the platform forcibly delivers the goods after the buyer applies for a refund without the buyer's consent, the buyer has the right to reject the goods.

 

2.Receiving address

2.1.The platform shall deliver the goods according to the receiving address filled in the order by the buyer. If the buyer needs to modify the receiving address, please notify the platform to modify the receiving address before delivery to avoid failing to receive the goods. If the goods are to be picked up by the buyer at the designated place (for example, if it needs to be picked up by the logistics company), the buyer should pay attention to the delivery method described on the goods details page.

Delivery logistics

2.2 If the buyer's receiving address is limited to the carrier (e.g. does not support the delivery of goods by the logistics company), the buyer shall negotiate with the platform on the designated carrier (e.g. logistics company) before delivery. If the platform fails to deliver the goods in the way agreed with the buyer, the buyer has the right to reject the goods.

2.3.Handling principles of delivery problems

a.If the platform does not violate the delivery requirements, the transaction order will be processed as completed, and the platform has the right to refuse the buyer's order refund request.

b.If the platform violates the delivery requirements, resulting in the buyer not receiving the goods, refusing to sign the goods or returning the goods after signing, the buyer can apply for a refund.

d.If the platform provides valid vouchers to prove that the buyer has received the goods and the buyer does not raise other objections to the vouchers, the transaction order will be processed as completed, and the platform has the right to refuse the buyer's refund request for the order.

2.4 Proof of delivery problem

a.If the platform fails to deliver the goods in the way agreed with the buyer, the buyer shall provide the chat records and other vouchers agreed with the platform for confirmation.

b.Disputes over freight related to shipment

Freight disputes in the transaction shall be handled according to the principle of "who is at fault, who shall bear", except those agreed by the buyer and the platform. Please refer to freight dispute handling  for specific freight disputes related to return and replacement.

 

Order locking is usually caused by the unsaved order after modification.

You can try to open the order page and click unlock.

If it fails to unlock, please contact the customer service for handling.

Scope of application: these rules are applicable to goods sold on the bbelegant open platform.

 1.General   

 1.1. In order to promote the new business civilization of openness, transparency, sharing and responsibility, standardize the mediation of contract disputes, timely solve contract disputes and protect the legitimate rights and interests of both parties to the transaction, these rules are formulated in accordance with national laws and regulations, as well as relevant agreements and rules such as bbelegant user registration agreement and general provisions of "bbelegant. com" open platform.   

 1.2. Bbelegant has the right to change these rules at any time and announce them on the website.

 2.Transaction dispute handling principles

2.1. The buyer and the platform shall conduct real transactions and shall not conduct false transactions for the purpose of increasing credit or sales.

2.2. Handling principles for signing in:[signature Specification]

(1) If the buyer provides valid vouchers to prove that there are apparent inconsistencies when signing and the buyer refuses to sign, the transaction supports refund, and if the buyer does not refuse to sign, return refund; If the buyer cannot provide evidence effectively, the platform has the right not to support the buyer's refund or return refund request.

(2) If the consignee refuses to sign for the goods without justified reasons, the relevant shipping and return freight shall be borne by the buyer. Non cash on delivery order freight will be deducted from the payment paid by the buyer; For cash on delivery orders, the buyer shall pay the freight to the platform within 15 days after rejection.

(3) If the receiving address and / or consignee information filled in by the buyer is inaccurate, or the platform requires to change the receiving address or consignee information without the consent of the platform, resulting in the merchant's failure to deliver after delivery, the relevant freight not properly delivered (for delivery and return of goods) shall be borne by the buyer.

 For details on dispute handling related to sign in issues, please refer to dispute handling of sign in issues .

 3. Return and exchange principles

 [Return Specification]

3.1 When the buyer returns the goods according to the after-sales audit results made by the merchant, the buyer shall send back the goods according to the requirements of the audit opinions, and the buyer shall not pay the freight by means of cash on delivery (unless the buyer and the platform reach an agreement and the platform agrees). After the buyer sends back the returned goods, the platform has the obligation to receive the goods.

3.2 The buyer has the right to apply for return within seven days from the date of receipt of the goods. The returned goods need to be kept in good condition. In this case, there is no need to explain the reasons, except that the goods are customized, fresh and perishable, online downloaded or unpacked audio-visual products, computer software and other digital products, delivered newspapers and periodicals; Or other commodities that should not be returned without reason according to the nature of the commodities and confirmed by the buyer at the time of purchase.

[Handling of disputes over return and replacement]

When the buyer returns and exchanges the goods according to the after-sales audit results of the platform, if the goods are damaged or lost due to non merchant reasons (such as logistics loss, lost parts, lost gifts, etc.), the platform has the right to refuse the buyer's return and exchange requirements.

 For details on dispute handling related to receipt, please refer to dispute handling on return and replacement .

4. Principles of handling goods

[Shipping Specification]

If the buyer returns or refuses to sign within seven days without reason, the freight of return shall be borne by the buyer, and the freight of non cash bill of lading will be deducted from the payment paid by the buyer; For cash on delivery orders, the buyer shall pay the freight to the platform within 15 days after rejection. If the goods are provided with parcel service, the buyer shall only bear the freight of return. If there is another agreement between the platform and the buyer, it shall be borne in accordance with the agreement.

[Handling freight disputes]

Freight disputes arising in the transaction shall be handled according to the principle of "whoever is at fault shall bear" unless agreed by the buyer and the platform.

For details on dispute settlement related to check-in, please refer to freight dispute settlement .

5. Burden of proof

5.1. If the buyer claims that it has not received the goods, the platform shall bear the burden of proof in case it has not received the goods.

5.2. If a dispute arises due to apparent inconsistency after the buyer signs for the goods, the buyer shall bear the burden of proof for the apparent inconsistency when signing for the goods.

6. Application and acceptance 

 In case of any transaction dispute between the buyer and the platform over the order, the buyer and the platform can choose to negotiate by themselves. If the negotiation fails,  the buyer and the platform can also solve the corresponding disputes through judicial channels and other means.

 

The goods sold by the platform are generally delivered by the platform's cooperative express company.

 

After the order is delivered, you can enter "my order" and check the order progress in real time through the tracking function.

 

If you have special needs in distribution, you can contact the platform for friendly negotiation before placing an order.

 

1. The goods sold by are generally completed within 24 hours of the transaction (referring to the successful online payment of the order buyer);

 

2. The order buyer successfully submitted the order (cash on delivery). The order will be processed and issued within 7 days. When the order is issued, the buyer can view the logistics information

 

3. If the logistics information cannot be found or the logistics tracking is abnormal, you can click [my order] to view or contact Customer service personnel to query the order status,

 

4. If  fails to reply or you are not satisfied with the reply, you can submit the transaction dispute form.

If fails to deliver the goods at the agreed time and delivers the goods after you apply for refund, the system will automatically cancel the refund application.

If you don't need this commodity, you can reject it and apply for a refund again after the arrival of the commodity.

If you need this commodity, you can sign for it normally.

 

1. For online payment orders, if you do not operate payment within 24 hours, the order will be automatically cancelled by the system; (for special periods, the prompt information on the page shall prevail)

If the logistics information is updated normally, there is no need to worry. You can sign in normally after arrival; If the logistics tracking is abnormal, you can click [reminder] in [my order].

Since the published evaluation reflects the users' real views on the goods, plays an important reference role for other users, and also ensures the fairness of bbelegant's new and old users, the evaluation cannot be modified

 

In order to avoid transaction disputes caused by signing, it is suggested that the buyer should pay attention to the following contents when signing:

1. Receiving information

1.1.Please fill in the accurate receiving address and consignee information in the order; If the buyer needs to change the receiving address or consignee information in the order, please obtain the explicit consent of platform, so as not to prevent subsequent buyers from receiving the goods purchased in the order.

1.2.When filling in the consignee information, the buyer can choose himself or others as the consignee. If another person is selected as the consignee, it shall be deemed that the buyer signs for it. If the consignee violates the obligation of signing for it, the buyer shall bear the corresponding responsibility.

2. Signature

2.1.After the platform delivers the goods as agreed, the consignee has the obligation to receive the goods and shall not refuse to sign for the goods without justified reasons.

2.2.The consignee may sign for the goods himself or entrust another person to sign for the goods. The act of the consignee entrusting another person to collect the goods shall be deemed as the consignee signing for the goods himself.

Note: if the carrier places the goods in the intelligent express box without the buyer's consent (such as the self-service equipment set up in a public place for the delivery of enterprises engaged in express business and users to pick up express), whether the logistics information is signed or not, it does not belong to the buyer, and the corresponding expenses and goods risks arising therefrom shall be borne by the platform. If the carrier places the goods in the smart express box with the consent of the buyer, after the goods are successfully placed in the smart express box, it shall be deemed that the buyer signs for the goods, and the relevant expenses and goods risks shall be borne by the buyer.

2.3.When signing for the goods, the consignee shall check and accept the goods, especially those related to the surface consistency of the goods and packaging.

"Surface consistency" means that the surface of the received goods can be judged by the naked eye to be in good condition and consistent with the description of the goods page. The judgment scope of surface consistency includes but is not limited to the shape, size, quantity and weight of the goods.

2.4.If the consignee finds any apparent inconsistency when signing for the goods, he has the right to refuse to sign for the goods. For the goods that need to be signed before opening the package for inspection, the consignee shall require the carrier to supervise and open the package for inspection on the spot. If it is found that the surface is inconsistent, it shall note the details on the signing sheet (consignee sheet and carrier sheet) and ask the carrier to sign for confirmation or return the goods directly. If the carrier refuses to unpack and inspect the goods with the buyer, it is suggested that the consignee retain relevant evidence and immediately contact the platform to inform the relevant situation, or choose to refuse to sign for the goods.

3.Handling principle of signing in

3.1.If the receiving address and / or consignee information filled in by the buyer is inaccurate, resulting in the goods being signed at the receiving address, it shall be deemed that he has signed for the goods.

3.2.If the buyer provides valid vouchers to prove that there are apparent inconsistencies at the time of signing, the transaction shall be refunded (if the buyer refuses to sign) or refunded; If the buyer cannot provide evidence effectively, the platform has the right not to support the buyer's refund (if the buyer refuses to sign) or return refund request.

3.3.For disputes over matters that cannot be accepted when signing for goods, such as quality problems of goods, see dispute handling of commodity quality problems  for specific handling principles.

3.4.After the consignee signs for the goods, the risk of damage and loss of the goods shall be transferred from the platform to the buyer.

 

Hello, there is a time limit for the first assessment and additional assessment. You can comment on the product for the first time within 60 days after the product order is completed. If the content of the first assessment meets the bbelegant reward rules, you will receive the corresponding reward. If you don't comment within 60 days, the system will automatically match the praise, but you can still comment on the goods 180 days after the order is completed. When making additional comments within 90 days after the order is completed, you can choose whether to modify the stars automatically matched by the system. If you modify it, the system will display it according to what you modify.

Scope of application: these rules are applicable to the goods sold on the bbelegant platform. In case of disputes between  due to commodity quality problems, the buyer shall initiate the after-sales return and exchange application within the specified time after sales . 

1.Handling rules for quality problems

1.1.If the goods sold  do have quality problems, the buyer can apply for after-sales return, refund or exchange, and all freight incurred by the return and exchange shall be borne by the platform. If the goods sold by the platform have no quality problems, the platform has the right to refuse the buyer's return and refund request.

1.2.If the goods sold by the platform are in unreasonable danger of endangering personal and property safety, resulting in losses to the buyer, it is recommended that the Buyer negotiate with the platform or solve it through other means.

2. Proof of quality problems

If the buyer receives the goods with quality problems, the buyer needs to provide corresponding supporting documents to prove it according to the dispute and the requirements of bbelegant (such as clothes opening, long and short sleeves, commodity photos, etc.).

 

1.Out of stock:

 

multiple items purchased with the same order may be sent in multiple packages and may not be delivered at the same time. It is recommended that you wait patiently for 1-2 days. If you do not receive it, please contact customer service within 3 days.

 

2. Wrong delivery:

If you confirm that the goods received are not the goods ordered in your order, you can directly click repair / return under "customer service" or apply for repair / return on the right side of the goods. The repair home page appears, click "apply" to replace. Please wait patiently after successful submission. Professional after-sales personnel will accept your application. 

 

 

When signing for the goods, it is recommended that you inspect the goods in front of the courier. If there are problems with the goods, please take photos and reject them, and timely contact Customer service personnel online to provide supporting documents. After the goods are returned to  for signing, apply for cancellation of the order and refund.

During the transaction, in order to ensure that the buyer can receive the return and replacement in time after applying for return and replacement, and provide the buyer with relevant return and replacement services in time, the buyer shall abide by the following rules when returning:

 

1. Return address

The buyer shall return and exchange goods according to the return address reviewed and processed by the after-sales service order, so as to avoid the failure to return and exchange goods due to the failure to receive the return.

2. Return and replacement method

When the buyer returns or exchanges goods according to the after-sales audit results, please return the goods according to the requirements of the audit opinions. The buyer shall not pay the freight on delivery (unless both parties agree).

3. Return and replacement principles

When the buyer returns and exchanges goods according to the after-sales audit results, if the goods are damaged or lost due to other reasons (such as logistics loss, parts loss, gifts loss, etc.), the platform has the right to refuse the buyer's return and exchange requirements.

4. After the buyer submits the after-sales return and replacement application, if the platform fails to process and provide the return and replacement address within 48 hours, or the buyer is unable to return or replace or deliver goods due to the wrong return and replacement address, or the platform refuses to sign after the buyer returns goods according to the after-sales audit results, the buyer has the right to directly apply for order refund, and the relevant return freight shall be borne by the platform.

 

 

The reason why the delivery information can't be found in the express order number query is  uploads the wrong express order number or the express doesn't enter the information temporarily.

 

If your order hasn't been updated for a long time, you can directly contact the customer service.

 

 

For delivery orders, you do not need to click to confirm receipt, and the system will automatically complete after delivery.If you can't click, it may be a system failure. Please try again later.

Warm tip: if the order is not received / abnormal, please contact the customer service for handling.

 

 

It may be because the express has not entered the information temporarily.

If it has not been updated for a long time, please contact the customer service directly to help you.

The following situations may exist:

 

1. The order information is incomplete;

 

2. Insufficient or out of stock order goods;

 

3. The order goods cannot be delivered to the receiving address you filled in;

 

4. Network delay;

 

In all the above cases, a prompt message will pop up in the page. You can successfully submit the order by modifying the order information (prompt message) or trying again later. 

If the user violates the orders described in these rules, the user promises that it will voluntarily accept bbelegant to deal with them in accordance with these rules.

 

The situations of violating orders include but are not limited to the following behaviors:

 

1. One or more people agree to use one or more bbelegant accounts to place orders without payment, incomplete payment or choose to delay delivery to occupy inventory in violation of regulations;

 

2. The ordering behavior of personnel or groups, companies, etc. such as purchasing agents, middlemen, retailers or wholesalers for the purpose of resale or commercial use.

 

 

If you have any questions, you can contact customer service to answer them for you.

 

1. Select item [add to cart]

 

2. Click go to shopping cart settlement - go to settlement

 

3. Fill in the receipt information and payment, and then click submit order.

Hello, after the order is placed successfully, you can click the order number in bbelegant - my order - to enter the order details page to see whether modification is supported.

If the order has the "modify order" button, you can modify the order information according to the instructions.

Once the order is submitted successfully, the product quantity and color cannot be modified. If you need to modify, we suggest you place a new order.

Hello, the payment method cannot be modified after the order is submitted.

 

Many customers may place orders at the same time. This happens occasionally. Please choose other products.

If you like this product, you can get the product arrival reminder through the "arrival notice" function on the product page. Purchase again upon arrival.

If the goods are in the scheduled status, The estimated arrival time will be displayed on some goods pages.

If there is no corresponding arrival time prompt, it is recommended that you pay attention to the inventory information on the goods page or give priority to other similar goods in stock.

 

Hello, the order cannot be modified after the pre-sale goods are placed successfully

Hello, the order cannot be cancelled.

After the pre-sale activity, if the balance payment is not paid, the order will be cancelled automatically, and the deposit will not be refunded after cancellation.

Scope of application: these rules are applicable to commodities sold by on bbelegant 's platform.

 

1. Rules for handling freight issues Freight disputes in the transaction shall be handled according to the principle of "who is at fault, who shall bear", except those agreed.

If the  violates the rules of bbelegant platform or fails to deliver the goods within the agreed time, resulting in the buyer not receiving the goods, refusing to sign for the goods or returning the goods after signing for the goods, the buyer can apply for return and refund, and the freight shall be borne by the bbelegant.

 

2.Tips

In order to reduce freight disputes, buyers should carefully read the introduction on the commodity details page before shopping, or contact bbelegant for consultation before purchasing to further confirm the detailed information of the commodity, so as to avoid unnecessary disputes.

 

Enter [my order] to query the status of your order, and the order status displays [cancelled].

 

If "cancelled" is not displayed, the cancellation fails or the approval is being cancelled. You can click the order to view the cancellation details.

 

Payment Problem

Quick payment is a safe and convenient payment method. It only needs to be associated with the user's bank card.

 

When paying, you can complete the payment by entering the payment password or SMS verification code without using online banking.

 

Quick payment is a safe and convenient payment method. It only needs to be associated with the user's bank card.

 

When paying, you can complete the payment by entering the payment password or SMS verification code without using online banking.

 

Enter the page, find the corresponding bank card and select close

Enter the payment, select bank card payment, and click use new bank card.

Account Security And Account Information

Operation: log in to your bbelegant account, click "modify password" and complete the password modification according to the prompt.

If you forget your account or nickname, please contact bbelegant on line or telephone customer service personnel to handle it for you.

1. The password consists of 8-20 digits and letters (letters are case sensitive)

2.If you set the following passwords with lower security, the system will remind you to change the passwords to ensure security:

(1)All are composed of numbers;

(2) All are composed of letters;

(3) Same as the user name or mailbox;

3.Change the password regularly and keep a record of it so as not to forget it.

In case of failure to log in to the bbelegant account, there may be the following situations:

1.Please check whether the login name and password are correct;

2.If the login name and password are OK, please contact the customer service personnel directly to handle it for you.

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