Returns And Refunds

1.How to refund the buyer?

1.1 Unshipped orders: Buyers can apply to cancel the order on the order page. Reach an agreement with the platform, the system will automatically refund the buyer in full.

1.2 Shipped orders: The buyer opens dispute and applies for a partial or full refund. After the  reach an agreement, the system will automatically refund the buyer.

Reminder: It usually takes 7-20 days for the refund to the buyer to arrive; the money is returned based on the buyer's payment link.

2.Money back guarantee

We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 15 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.

3.Refund process

3.1 Contact the customer service (communicate the product problems received and confirm the return or refund)

Go to order history and select the item. Discuss the problem with the customer service and look at possible solutions.

3.2 Apply for refund: You only need to file a claim within 15 days after the delivery of the order or within 15 days after the end of the package receipt confirmation period (as listed in the order details).

3.3 Get the money back within 15 days: However, customer service will return your money within 15 days; If not resolved, you can contact bbelegant from the order details page to escalate your dispute.

3.4 You can contact us by email 【contact email:cs@bbelegant.com】

4.Refund and return conditions

4.1 Buyer protection period: we guarantees the qualified member to receive the goods and / or the services ordered from the platform, which shall be calculated from the date when the qualified member completes such purchase on bbelegant.

4.2 Qualified member: you must be a registered member of bbelegant, have a valid account, and have successfully purchased and completed the purchase of goods and / or services on bbelegant.

4.3 Quality problem: the original of the inspection report issued by the demander or the quality problem certificate confirmed by the brand party. After the after-sales service confirms that it is a quality problem, the buyer will return the problem goods and their accessories, instructions, shopping vouchers, packaging, anti-counterfeiting labels, etc., and the goods without problems will not be returned or replaced; Full refund of problem goods (including return freight). If the buyer pays the corresponding customs duties when the goods enter the country, the platform shall compensate.

4.4 Delivery problems (damage, wrong delivery, missing delivery, packet loss, shelf life, high temperature melting, etc.).

4.5 The buyer must provide physical picture information for after-sales confirmation within 3 working days after signing. After after-sales confirmation, the buyer shall return the defective goods and their accessories, instructions, shopping vouchers, packaging, anti-counterfeiting labels, etc., and the goods without problems shall not be returned or replaced; Full refund of defective goods .

4.6 For personal reasons of consumers, the buyer shall keep the goods intact and unopened. The buyer shall return the goods and their accessories, instructions, shopping vouchers, packaging, anti-counterfeiting labels, etc. to the mailing address.

4.7 The commodity pictures and information on the website are for reference only. The color difference between the real object and the website publicity picture may be caused by the shooting light and the color difference of different monitors, which is not a quality problem and will not be returned;

4.8 Those allergic to cosmetics and health care products are not quality problems and will not be returned;

4.9 Food, beverage and health food are special commodities. Once sold, they will not be returned or replaced for reasons other than quality;

4.10 If the reason for return is reported incorrectly due to the difference between the customer's personal ability or use environment and the commodity attribute, the return will not be allowed;

4.11 Commodities damaged due to personal reasons shall not be returned or replaced;

4.12 Accessories, warranty cards and other goods will not be returned or replaced if they are missing or inconsistent with the main product;

(a) Peaceful Well Limited will be responsible to handle the refund

4.13 Other commodities that do not support return and exchange according to law or do not support return and exchange on the detailed rules and commodity details page of this website will not be returned and exchanged.

5. Bbelegant.com Return Policy

5.1 In most cases, items shipped from bbelegant.com, can be returned within 15 days of receiving the shipment.

5.2 Wrong return

Make sure to include the correct and complete item when returning the item. The correct item must be returned to receive a refund.To protect our employees and customers, bbelegant handles incorrect/wrong returns. If you accidentally send the wrong item to bbelegant, please contact customer service as soon as possible. bbelegant cannot guarantee that your items will be found and returned, and will not provide any compensation for wrong items sent to bbelegant.

5.3 return policy

You can view the return policy before purchasing goods by viewing the return and refund policy section of the information page.

5.4 The user agrees to accept the 《Transaction Service Agreement》

 

 

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